New Year's Eve Delivery
Shipped orders are due December 26th, 11:59pm.
Pickup orders are due December 29th, 11:59pm.
The pickup window will be closed Friday December 31st.
*Holiday shipping delays*
Orders heading out of the Bay Area will only ship on Monday and Tuesday.
How much do you charge for shipping?
Orders $150+ ship for free.
For orders up to $149.99 there is a $25 shipping fee.
Where do you ship?
We offer one-day shipping throughout California and Nevada, and two-day shipping to Oregon, Washington, Arizona, and Idaho. Most packages ship via UPS.
I just placed my order for delivery - when will it ship?
It takes our butchery up to 2 business days to prepare your order. Once your order is ready you will receive a shipment confirmation.
*Holiday shipping delays*
Orders with a shipping destination that is out of the greater Bay Area will only be shipped Monday and Tuesday.
How long does shipping take?
Depending on your location, we may personally deliver your order to you. If you live outside of our delivery zone (the greater Bay Area), we will ship your order via our 3rd party shipper. We guarantee delivery within 48 hours of pick-up and most orders are delivered the very next day.
Orders with a shipping destination that is outside of the greater Bay Area will only ship Monday and Tuesday.
I just placed an order for pick up, now what?
Pick up hours are Monday-Thursday 9-5pm & Friday 9-3pm. Pickup orders will be ready in 1-2 business days. You will receive a notice when your order is ready.
Please make sure to have that order confirmation number handy. When you arrive, please come to the front door (mask on) and let us know you're here to pick up a retail order.
If you can't make it during our normal pickup time, please email us at email@example.com. We're happy to accommodate other pickup times.
Do I need to be home for delivery?
We do not require you to be present at the time of delivery. However, we will only leave orders in safe and secure places. If you live in an apartment building we will leave your order in the lobby (if there is one) or at your door if possible. We will not leave an order in plain view. All our orders are shipped in curbside recyclable insulated boxes with 2 frozen gel packs and 1-2 pounds of dry-ice (which likely will have disappeared by the time you receive your order). This will keep your order at a safe temperature for up to 48 hours.
My order could not be delivered, now what?
If your order was shipped via our 3rd party shipper, they will try to re-deliver the following day. All orders that are returned to Cream Co. due to inability to complete delivery are a total loss to us and to you.
If your order was being delivered by our drivers, we will call you at the time of attempted delivery. If you are not available, we will bring your order back to our office in Oakland. You will be notified that your order is now available for local pick-up. Please note that your delivery fee will not be refunded.
What do I do if I have questions with my order
Please e-mail us at firstname.lastname@example.org and our customer service team will happily assist you.
Can I cancel my order?
Once an order goes into production it can not be canceled. Cream Co Meats reserves the right to cancel any order at any time for any reason. If your order is canceled you will be notified and fully refunded.
Can I return my order?
Due to the perishable nature of all products, no returns will be accepted. All sales are final.
Can I have a refund?
In certain cases, we do offer refunds.
If Cream Co. Meats needs to cancel your order or a part of your order, for any reason, we will provide a refund.
If you request to change your order from delivery to pick-up and we approve the change, we will offer a refund on the shipping fee. Please note, we will not be able to change your order back to delivery.
When will my subscription order ship?
Your first subscription order will ship within 2 business days. Your subsequent shipments will process at the cadence you selected. So if you set up a monthly subscription, your next order would process in 30 days.
Can I pickup my subscription order?
No. Unfortunately, we are not able to allow subscription orders to be picked up.
Do you charge shipping on subscription orders?
Yes, you will be charged $25 for all orders under $149.99. There will be no shipping fee for orders over $150.
Will I receive a reminder of my upcoming delivery?
Yes! Five days before your order is processed you will receive an email reminder.
Can I skip a subscription?
Of course! Just log into your account and hit skip.
Can I cancel my subscription?
Yes. All you need to do is log into your customer account and hit the cancel button. Please note that this will cancel your subscription in its entirety.
How will my products be packaged?
Cream Co. packages our products in high quality, food safe vacuum sealed polyethylene packaging, with the exception of our Dry-Aged Steaks & Chops, which are wrapped in food safe butcher paper.
Once we receive your order, we combine your items in our fully curbside recyclable insulated boxes, place ice packs at the bottom, and top it off with dry ice (which likely disappears before you receive your box). Your box is guaranteed to stay below the safe temperature for 48 hrs after it leaves our facility, though we recommend refrigerating your product immediately on receipt.
Will my product be fresh or frozen?
In order to provide you the most flexibility in consumption of your products, Cream Co. Meats ships the majority of our products frozen. The current exceptions are our Dry-Aged Steaks & Chops, Salumi, and our Pantry items. Once you’re ready to consume our frozen meats, just thaw them out in your refrigerator or cold water.
I received my box and it looks like some of the seals are popped, does that affect the meat?
Not to worry! Popped seals do happen from time to time. Freezing and thawing tends to change the shape of the meat which can lead to compromised seals. A loose package does not mean the meat is spoiled or damaged. However, it may be more susceptible to freezer burn.
Are your meat products fully cooked?
The majority of our meats are not cooked. Our Smoked Sausages and Salumi Trio are fully cooked.
I’ve heard that meat should not be refrozen. Can I put your product in the freezer when I receive it if it has thawed?
We use an industrial freezing process that works much faster than a home freezer. You can safely put your order into your freezer without worrying about the quality of the meat even if it has thawed out a bit. That being said, we do not recommend that you freeze, thaw, and refreeze your meat.
I don’t believe this meat is safe to eat because it smells weird or is warm, what should I do?
Safety is our number one priority. Do not eat meat that you do not believe is safe to consume under any circumstances. Please e-mail us at email@example.com and we will help you with the best course of action. We will do everything in our power to resolve the situation to your satisfaction. Any error resulting in an unsafe product arriving to the customer will be fully investigated, and the customer will be made whole for any loss for which they were not directly responsible.
Do you have gift cards?
Yes! We offer digital gift cards.
You can also ship an order as a gift. Just check the “This is a gift” box on the cart page. If you would like to leave a note for the lucky recipient, you can do that on the cart page as well.
THE NITTY GRITTY
What is Cream Co.?
Cream Co. is a food hub committed to aggregating and amplifying small meat producers along the West Coast of the United States. More than a distributor, we create supply chains for our partners, help them scale sustainably and connect them with buyers they may not normally be able to access due to their size. Having developed expertise in this area, we are uniquely positioned to add value at every step between farm and fork.
Who do you sell to?
Cream Co. sells to high-end butcher shops, restaurants, chefs, hotels, education institutions, corporate campuses and increasingly, directly to consumers.
What kind of small producers do you work with?
We define “small" as $5M and under in revenue. Additionally, our partners must commit to our standards of animal husbandry and land stewardship, and must raise their animals grass-fed, antibiotic and hormone-free.
Where are you located?
We are proudly based in Oakland, California at 700 Julie Ann Way. You can email us at firstname.lastname@example.org
Can I call you?
Yes, you can leave us a voicemail at 501.900.MEAT. Please leave your name, phone number and order number.
Our office is open Monday - Friday, 9am to 5pm. Calls that come in outside of our office hours will be responded to the following business day.
What are third-party meat certifications, and why do they matter?
Third-party meat certifications are the labels on the packages of meat products, generally indicating how the animal was raised, slaughtered and processed – whether it be humane treatment, sustainability, organic or natural, grass-fed or otherwise. It is important to research what the labels you’re seeing actually mean as some have less stringent requirements than others, and they should regularly audit producers’ practices.
Why should I eat older animals?
Young animals tend to be tender and many people are obsessed with correlating tenderness with tastiness, which isn’t necessarily the case. Often these juveniles aren’t allowed to roam and are pumped full of GMOs, growth hormones and more. Pasture-raised, grass-fed organic older animals such as retiring milk cows have had a long lifetime to eat the natural ingredients that make them delicious as meat. In turn, their muscles tend to be better developed, leading to a rich, vibrant red coloration.
Our trademarked grass-fed beef sourced from retired dairy cows who have lived long, happy lives on the pasture and have been aged to perfection on the hoof.
Staple crops, dairy and livestock produced to feed people, animals and the industrial agricultural complex; monoculture production often leading to the most quantity with the least quality.
Also known as Industrial Agriculture; resource and energy intensive — often relies on synthetic chemicals and fertilizers for crops and GMOs, hormones and antibiotics for animals.
Animals that are allowed to forage for their own food on the pasture for their entire lives.
Historic breeds of traditional livestock that were raised prior to the mainstream monoculture movement of industrial agriculture — while many retain the instincts to survive (fertility, foraging ability, longevity, maternal instincts, ability to mate naturally, and resistance to diseases and parasites), they are still facing extinction due to the high demands of modern farming practices.
Natural or organic farming
Generally speaking, this means raising crops and animals as nature intended —without synthetic pesticides, fertilizers, GMOs, irradiation, hormones, antibiotics or feed additives— and may include a variety of third-party certifications ranging from Non-GMO to Organic.
Instead of living cooped up in cages, these are chickens that live outside in a natural habitat — grazing on grass in the fresh air with plenty of space to roam and forage.
A system of farming principles and practices that increase biodiversity, enriches soils, which in turn helps to fight climate change by capturing carbon in soil and aboveground biomass.
All the principles of natural farming with the additional ecological values of land stewardship and animal husbandry to have the least negative impact, including replenishing soil nutrients, minimizing the use of water and non-renewable energy, and maintaining local biodiversity and forests.
Vertically integrated ranching
Ranches that are vertically integrated control the meat production process, having ownership from how the animal is raised to how it is slaughtered, butchered and packaged, reducing their financial and time costs and adding an extra level of transparency.